At Propark, we understand that quality customer service is the best predictor of revenue. Excellent customer service is more important than ever, as staffing issues and pandemic shortages have the potential to cause disruptions in daily activities. To offer exceptional customer service, we invest in the training of our parking attendants and valets. Taught by luxury hotel professionals, our team members take comprehensive courses on everything from arrival and departure procedures to proper organization and customer service practices, ensuring your guests are met by the best.

In addition to training our team, our luxury hotel experts are directly involved in the creation and implementation of Propark services that enhance guest experiences. They design customer service scripts for onsite and offsite team members, creating a consistent guest experience that meets your company’s brand standards.

Because guests equate luxury hotels with enhanced safety, advertising safety protocols at every step of the guest journey is critical to a high-end experience. Propark helps reassure guests of their safety on your property by utilizing clear signage detailing our safety procedures at all entry points and high-visibility areas. This is just one aspect of our multifaceted Certified CleanCo program, which was created to keep your guests safe while constantly maintaining clean and safe parking facilities. We understand that communicating our cleanliness standards to the guest is just as important as delivering them.

Over the last few years, touchless technology has quickly evolved to meet the new expectations of safety-minded customers and clients.
‍
Propark remains on the cutting edge of new technology trends and, as a result, utilizes touchless valet technology to enhance the guest experience. Offering guests the ability to request their vehicle via text message reduces person-to-person contact and reinforces the quality of your hotel.