Carlos Hernandez

Valet Runner
Orlando, FL

I would like to formally recommend Carlos for the Rock Star of the Month award in recognition of his outstanding performance and dedication over the past few weeks. Carlos consistently brings a positive and helpful attitude to every shift. His commitment to exceptional guest service has not gone unnoticed— he has received multiple name mentions on TripAdvisor in just the last two weeks, a testament to the strong connections he builds with our guests. In addition to his excellent service, Carlos has gone above and beyond in supporting our client relationships. He has taken the initiative to learn key phrases in several languages, allowing him to greet our Director of Rooms, Front Desk Manager, and General Manager in their native languages. This thoughtful gesture has helped foster a welcoming and respectful environment across departments. Carlos’s professionalism, enthusiasm, and proactive approach make him a standout team member, and I believe he exemplifies the qualities we aim to recognize with this award.

Nominated by: Caleb Fulton