Joseph Mina

Account Manager
Boston, MA

Joseph has always done a phenomenal job handling our VIPs at TD Garden, but lately, he’s been asking for more—and delivering in a big way. A small boutique hotel needed help. They were struggling with claims, service issues, and a lack of leadership. Without hesitation, Joseph stepped up. He now attends weekly meetings, checks in on the team to ensure our standards are met, and has even taken ownership of the weekly communication. Since Joseph got involved, we’ve been claims-free and have seen steady improvement in both GSS and TripAdvisor scores. His leadership and initiative have made a real impact. Thank you for stepping up, Joseph! Your dedication does not go unnoticed.

Nominated by: Josh Gianotsos