CUSTOMER SERVICE

We intuitively understand that we represent the primary properties that we support.  We look at our role as much more than parking cars; we provide a service to the public, and in some cases a guest amenity.  It is important to use that we promote friendly interactions with your guests and creatively anticipate their needs.  Our model of parking management is derived from a Five-Star hotel service delivery model.  Doors are opened for guests, assistance with packages or bags is provided and any inquiries are addressed by our knowledgeable representatives.  In the rare instance of guest dis-satisfaction, our service recovery plan ensures that a personal apology is issued to the guest from the CEO of our company, and a token of gratitude bestowed upon them as a gesture of good will.  Our training programs are centered around the fundamental principle of treating the guest the way that we, ourselves, would like to be treated.