CUSTOMER SERVICE

At Propark, we intuitively understand that we represent the primary properties that we support. We look at our role as much more than parking cars; we provide a service to the public, and in some cases a guest amenity. It is important to us that we promote friendly interactions with your guests and creatively anticipate their needs.

Our model of parking management is derived from a Five-Star hotel service delivery model: doors are opened for guests, assistance with packages or bags is provided, and any inquiries are addressed by our knowledgeable representatives.  In the rare instance of guest dis-satisfaction, our service recovery plan ensures that a personal apology is issued to the guest from the CEO of our company, and a token of gratitude bestowed upon them as a gesture of good will. Our parking management training programs are centered around the fundamental principle of treating the guest the way that we, ourselves, would like to be treated.