Complete Operation Overhaul in Only One Week

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133 The Promenade Walk

Set in the vibrant heart of downtown Long Beach, CA, this area offers a wide array of live/work options, retail outlets, townhouses, flats and lofts. Signature restaurants are located along Broadway and The Promenade, a pedestrian zone which connects a regional retail center with the harbor and convention center.

7 Days

from contract award to going live on-site

Seamless Integration

Of several different technology platforms

Challenge

With short notice, Ownership found the need for immediate parking management services. Integration of several technology platforms, staffing and overall expertise in residential and commercial parking was essential for this high-traffic location.

Solution

Propark created and implemented a full transition plan within one week. This was a true team effort from the Operations team in the field to our Contract department, who flipped this contract in less than 24 hours. A full team was hired including a change from Cashiers to Ambassadors, to personalize the parking experience. Our in-house software engineers ensured that our Cloudpark Remote Management Center fully integrated with the WPS parking equipment, inclusive of LPR– a convenient feature for residents providing a quick entry and exit. In addition, our CleanCo division ensured enhanced cleaning standards throughout the facility.

Results

Without disruption of service to residents or patrons, Propark successfully transitioned parking management services. Our new Ambassador position adds a high-end touch and provides increased attention to detail. Our heightened cleaning protocols offer an extra sense of security to all parkers.

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