Although 2021 has marked a positive shift for the hospitality industry, occupancy rates for hotels are still hovering below pre-pandemic levels. One large contributing factor is the decrease in corporate travel, which typically makes up a significant amount of dependable revenue for hotels. While the rollout of vaccinations in the first quarter of 2021 helped boost hotel demand, most corporate travel policies remained constricted as companies did not want to take on the liability of increased travel. As a result, hotels in urban and… Continue reading →

While the hospitality industry was strongly impacted by the pandemic, it is starting to regain traction as it adjusts to meet the new expectations and needs of guests. With these changes to the tourism industry underway, it’s crucial for hotels to tailor their services to meet the needs of the post-pandemic guest.

As property owners and managers, you’ve been faced with innumerable challenges throughout the pandemic and have swiftly adapted to meet each new need. From reevaluating HVAC systems to implementing renewed safety protocols, costly updates have reignited the search for potential areas for revenue generation. Lease audits can provide a low-risk, high-reward solution to this, but often require time that is rightfully monopolized by tenant safety measures. So, how can you do both? Read on for our top three tips.  … Continue reading →

It’s no secret that the economic impact of COVID-19 has touched businesses of all sizes, from the smallest local stores to the biggest worldwide brands. Through our existing partnerships with hotels, Propark Mobility has seen the pandemic’s effect on the hospitality industry in particular, as its revenues, expense dynamics, and profitability so often reflect the global socioeconomic environment. Below, we outline three crucial areas to explore before making another financial decision for your company.   Three Cost Saving Opportunities Renegotiate… Continue reading →

In the past year, we have become accustomed to physical distance, masks, and bottles of hand sanitizer. With an enhanced focus on sterile environments, covered faces, and changed behaviors, Propark Mobility’s hospitality division has faced the question, “How can we help leave a lasting impression with our guests?” At La Cantera Resort & Spa in San Antonio, a simple handwritten note placed in each car by the Propark valet team recently made the difference. This unexpected finishing touch by our… Continue reading →

As the world has transitioned to social distancing, limited personal interaction, and increased self-service options, providing a personalized hospitality experience has become increasingly difficult. In this climate, how do you ensure guest satisfaction, great service scores, and loyal customers? From cleaning protocols and customer service to the latest technology, we cover the key factors that will set you and your vendors apart from the rest.   Instill Consumer Confidence with Prominent Safety Standards According to STR’s forecast, RevPAR is not… Continue reading →

Propark now manages the parking operation at The Epiphany Hotel, a renowned hotel in Palo Alto, California. The Epiphany Hotel opened in February 2014 and is located next door to the original Facebook headquarters, a few blocks from Stanford University, and surrounded by Silicon Valley’s hottest venture capital firms. The Epiphany welcomes guests in the heart of Silicon Valley while providing a contemporary atmosphere and first-class service. The Epiphany Hotel is an eight-story luxury boutique hotel located a block from… Continue reading →

The Challenges of Managing Parking In-House The Misconception that Parking Is Easy On the surface, parking seems easy.  A car pulls into a lot or a garage.  The driver finds the first available space, parks their car, and they’re on their way to their primary destination.  When they return, it’s just as elementary, right?  Get in the car, start it up and leave.  Maybe the parker pays on entrance or exit, but other than that, the process is relatively standard… Continue reading →