On any given cruise, the ship sails with nearly 3,000 passengers. We collect revenue and park about 525 cars in less than 3 hours.
The Jacksonville Port Authority (JAXPORT) Passenger Cruise Terminal serves the Carnival Elation with 78 sail dates per year. Each cruise day, approximately 650 transactions are handled with about 525 of them being cruise passengers.
On operation days we were able to reduce the per customer transaction time from 1 minute for credit card customers, to less than 30 seconds. With the netPark Mobile Valet System units, we are able to scan and verify customer reservations presented on paper or their mobile devices instantly.
With updated technology allowing for improved revenue control and reduced wait times, overall customer service levels increased.