Updates from Propark

 

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Highlights
At Propark, we pride ourselves on being nimble and adapting quickly to the changing landscape. Here’s how we’re supporting our employees, customers, and community during the COVID-19 pandemic:

What We Are Doing For Our Employees

  • Implemented a robust virus protection protocol & instituted significantly upgraded and enhanced cleaning routines and rhythms, to keep our work environment disinfected and sanitized. 
  • Employees have been provided with Personal Protective Equipment, including face masks and shields, gloves, and hand sanitizer.
  • Educating our team members regarding proper hand hygiene and respiratory etiquette and stay-home mandates for any employee who does not feel well or who exhibits any symptoms that are associated with Coronavirus.
  • Human Resources Department provides communications on CDC and OSHA policies and procedures for Coronavirus which are available on our Coronavirus Resource Portal.

What We Are Doing For Our Customers

  • Introduced our Floor It graphics package to enhance clear communication
  • Published our Certified CleanCo Operational Plan
  • Expanded our services to assist with all non-clinical cleaning.
  • Increased frequency of sanitizing all commonly used surfaces, touchpoints and common areas, including ticket dispensers, intercoms and payment buttons, parking lobby elevator buttons, publicly used handrails, and more.
  • Clear communication of cleanliness standards through on-site signage and social media.
  • Increased shuttle rotations and route frequencies so we can have passengers socially distance while still maintaining service standards
  • Issuing full credit and refunds from pre-paid parking reservations.

What We Are Doing For Our Community

  • Sending out shipments of over 500 face shields to help our healthcare heroes on the front lines across the country.
  • Launched a Cleaning Committee to develop new cleaning standards designed to minimize risk and enhance safety for customers and team members.

 

Latest Updates
 

June 2, 2020

Certified CleanCo Facilities

As Propark Mobility continues to reopen locations nationwide, we have been diligently rolling out our Certified CleanCo Program across the country. We realize that assured parking experiences and safe mobility solutions start with peace of mind. Our enhanced sanitation standards and increased cleaning rhythms are designed to provide safeguards for our employees and guests. When you park at a Propark-managed facility or board one of Propark Mobility’s shuttle busses, you can rest assured knowing that your surroundings are clean and sanitary. We continually disinfect and sanitize all high-touch surfaces and high activity areas, providing an unsurpassed level of cleanliness. This minimizes the risk of exposure and transmission of COVID-19, and keeps people and their families safe.

Check out our new video to see our Certified CleanCo Program in action!


 


 

May 28, 2020

Time to Floor It!

As Propark begins a phased reopening across the country, we realize that clear communication is key when it comes to assuring our employees and guests of their safety. Our Certified CleanCo Program is the industry-leading cleaning and sanitation program, thoughtfully designed to provide safe parking and transportation moments. Our Floor It graphics package is the perfect way to notify employees and customers that we take their safety seriously. Made from high-quality materials, and designed to your exact specifications, our Floor It products offer the ultimate in customization. Your entire branding identity, including your logo, colors and messaging, can be incorporated into our durable, non-slip floor graphics and signage. It’s important that guests realize that they are entering into a CleanCo Certified zone, so make sure you notify them in an impactful way.

Learn more about our Floor It graphics package by visiting https://info.propark.com/custom-signs

 


 

May 20, 2020

CleanCo Certified for Peace of Mind

For over 35 years, Propark Mobility has been committed to providing Perfect Parking Moments, and that has always included clean, safe parking environments. In light of the new world that we’re now living in, this ideal has never been more important. We are committed to helping fight the spread of COVID-19 by providing the cleanest, most sanitary parking and mobility management services in the industry. Our CleanCo Division has been providing comprehensive, trustworthy facility cleaning and maintenance programs for decades. These now include enhanced sanitation and disinfecting procedures and rhythms, designed to keep everyone, and their families, safe by minimizing the risk of COVID-19 exposure and transmission. We also clearly communicate our program through signage located in high-visibility areas, and avail our guests first-class, contactless experiences through our use of technology.

Click here to learn more about our pledge to safeguard our guests, clients and employees, and to download our CleanCo Operational Plan.

 


 
May 13, 2020

Update on Reopening Locations Across the Country

As we move toward the Summer months and a hopeful return to something resembling normalcy, we are putting in place plans to reopen many of our locations, including near airport parking facilities, across the country. We are looking ahead to the future with positivity, hope and preparedness. Our mandated cleaning and sanitation regimen that is being used at locations across the country will be implemented pre-opening and maintained to strict adherence post-opening, as the health and safety of our team members and employees is, and always has been, our paramount concern. We’re excited to see you all, and we’re excited for what the future holds. Please continue to stay safe, wash your hands and, as we say to each other here at Propark, Park On!

 


 

May 5, 2020

CleanCo Non-Clinical Cleaning and Sanitation Services

Propark Mobility is proud to offer a variety of ancillary services during this unprecedented health crisis. Our CleanCo division offers a comprehensive suite of non-clinical services, designed to enable our healthcare professionals to provide a higher level of care for patients by alleviating them of a variety of non-clinical responsibilities. Our CleanCo division provides environmental services, supplemental cleaning and sanitation, internal patient transport and wheelchair escort, patient discharge services, concierge services, last mile shuttle services, clean parking facilities and traffic/transportation control.

To get started, click here.

 


 

April 28, 2020

Face Shields for Hospitals

In an effort to provide our front line healthcare heroes with personal protective equipment in the fight against COVID-19, Propark is donating over 500 face shields to many of our hospital partners in Connecticut, Massachusetts, New York, New Jersey, Texas and California as part of our Carma Initiative.  It’s our way of helping to protect those who are helping to protect us.  We look forward to other opportunities to support our communities in meaningful ways. 

To learn more, click here.

 


 

April 21, 2020

Actions in the Field

Propark Mobility realizes that what separates good companies from great companies is the willingness and ability to adapt. As one of the country’s largest privately-owned parking companies, we pride ourselves on being the most nimble parking company, and that ideal was put to the test with the COVID-19 pandemic. Our entire team mobilized for the benefit and safety of our employees, our guests and our clients. We realize that the prevention of transmission and exposure is the cornerstone of ensuring the health and safety of our team and customers.

Propark Mobility takes the following measures to help prevent the transmission of Coronavirus:

  • Propark instituted a robust virus protection protocol, as part of our Operational Best Practices, based on World Health Organization, Centers for Disease Control and Prevention, and State Department of Health guidelines.
  • Our Human Resources Department has provided, and continues to provide, communications on CDC and OSHA policies and procedures for Coronavirus, as they are updated.
  • Propark created a Coronavirus Resource Portal to provide documents, resources, and FAQ’s for appropriate Human Resources processes during this difficult time.
  • Shuttle operations have increased shuttles and route frequencies so that passengers can socially distance.
  • We have instituted significantly upgraded and enhanced cleaning routines and rhythms, to keep our work environment disinfected and sanitized. We have instructed our staff to increase the frequency of cleaning all commonly used surfaces, touchpoints and common areas, including ticket dispensers, intercoms and payment buttons, parking lobby elevator buttons, publicly used handrails, shuttle busses, booths, office areas, restrooms, door handles and more.
  • Employees have been provided with Personal Protective Equipment, including face masks and gloves, hand sanitizer (containing 60 to 95% alcohol), and cleaning equipment including surface disinfectant and virucidal grade wipes and towelettes.
  • We have educated and provided materials to our employees regarding proper hand hygiene and respiratory etiquette, along with proper social distancing measures and stay-home mandates for any employee who does not feel well or who exhibits any symptoms that are associated with Coronavirus.

 


 

April 14, 2020

Thank You Healthcare Workers

Propark has a unique look into what our healthcare professionals are dealing with on a daily basis, as we operate parking and transportation services for hospitals across the country.  We can say without any reservations at all, that what our fellow Americans are doing on the front lines, every single day, is nothing short of remarkable.  We are dealing with a global crisis the likes of which has never been seen before, and we would not be able to make it through this without our first responders and healthcare workers.  We know that we will get through this crisis together and we fully embrace doing our part, by practicing the appropriate social distancing, proper hygiene procedures and respiratory etiquette, and by ensuring that our vehicles and facilities are kept at the highest standards of cleanliness and sanitation.  As we move ahead, we look forward to supporting the efforts by providing non-clinical services through our CleanCo division, and traffic control assistance for COVID-19 testing sites.  We will get through this together.  Be well, stay safe and make sure you are washing your hands often, and practicing social distancing.

 


 

March 25, 2020

Human Resources Support Services

During this unprecedented time of uncertainty, our Human Resources Department has been proactive in supplying our field team with information and resources to help them through these times. This includes regular updates to our team and the implementation of a COVID-19 portal, where our managers can access information, policies and processes, all in real time to assist them in navigating challenges in the field relative to the impact that the Coronavirus has had. This information portal includes Frequently Asked Questions that are continuously updated and made available to all staff. We realize that during these times, communication is an important guiding principle toward ensuring a safe environment for our guests and employees.

 


 

March 24, 2020
Employee Guidelines

In an effort to help minimize the risks associated with Coronavirus, Propark Mobility has enacted the following guidelines for our team members: 

  • Employees must review the hand hygiene and respiratory etiquette materials that have been provided by their supervisor, and that we will continue to provide.
  • Team members must wash hands properly with soap and hot water for at least twenty seconds every time they wash. 
  • Use hand sanitizer often, and refrain from shaking hands with other employees and guests. 
  • If an employee has a minor cough, low grade fever or generally doesn’t feel well, they are to stay home and notify their immediate supervisor. 
  • Should a team member begin to feel unwell while they are at work, they are to notify their immediate supervisor and go home. 
  • If an employee needs to care for a loved one, they are requested to please stay home.

All of our employees have open lines of communication with our corporate human resources department, which will continue to provide critical support during this important period of uncertainty. 

We will continue to monitor the situation and follow the directives and advice of the Centers for Disease Control and Prevention (CDC) for as long as this matter persists.

 


 

March 23, 2020
Expresso Airport Parking Service Announcement

Due to the COVID-19 outbreak, and out of an abundance of caution, Propark Mobility is discontinuing valet parking at our Expresso Airport Parking location, servicing Oakland International Airport, during this period of uncertainty. We are currently offering outdoor self-parking and indoor self-parking. We will continue to keep you informed and look forward to offering valet service at this location again in the future.

 


 

March 20, 2020
“Stay Clean”

Propark has adopted “Stay Clean” as its mantra as the COVID-19 health crisis has unfolded over the last couple of weeks. 

The health and safety of our employees and guests is our paramount concern.  During these uncertain times, this simple fact has been at the heart of all of our discussions.  As such, we have taken numerous proactive measures to address the situation at hand, including:

    • We have notified all employees and managers regarding respiratory etiquette and hand hygiene, in order to minimize the risks associated with Coronavirus, and the cold and flu season in general.  We realize that the prevention of transmission and exposure is the cornerstone of ensuring the health and safety of our team and guests. 
    • Furthermore, we have ensured that our employees have access to hand sanitizer, tissues, and disinfectant wipes in order to ensure a clean workplace.  We have instructed our staff to increase the frequency of cleaning all commonly used surfaces and common areas, including shuttle busses, booths, office areas, restrooms, door handles and more.

We will continue to stay on top of this situation and will continue to Stay Clean!

 


 

March 19, 2020
Signs of the Times

Propark Mobility is deploying signage to locations nationwide, to clearly communicate that we are on top of cleaning all commonly used surfaces and common areas, helping to ensure safe parking moments for employees and guests.  We are on top of it!  Be on the lookout for these signs at your nearest Propark Mobility location.

 


 

March 18, 2020

How to Cancel or Rebook your Airport Parking Reservations with Propark Mobility

Understanding that the current COVID-19 pandemic has changed when and how we travel, we realize that many people will need to cancel or rebook their airport parking at Propark Mobility locations nationwide.  If you need to cancel a reservation, or rebook your parking stay, please review the steps outlined below.

Cancelling Your Airport Parking Reservation
There are two ways to cancel your reservation:

1) Refer to your Reservation Voucher e-mail

  • Refer to your Reservation Voucher e-mail and look for the button that says “Click here to View, Modify or Cancel your Reservation” or click the button on the bottom that says, “Edit/Cancel Reservation”
  • You will be brought to the reservation you had originally booked and at the bottom of the page it will give you three options. On the right, you will be able to choose “Cancel Reservation” and be able to cancel your reservation.

2) Log into your Frequent Parker Profile

  • Scroll down to the box titled, “Reservations” and click on the reservation number for the booking you would like to cancel.
  • You will be brought to the reservation you had originally booked and at the bottom of the page it will give you three options. On the right, you will be able to choose “Cancel Reservation” and be able to cancel your reservation.

You can rebook your stay for different dates back on the reservation page for whenever you’re ready for your trip. If you have any questions about this process please reach out to our team at info@propark.com

Cancelling Your SpotHero or ParkWhiz Reservation:

    1. Open Upcoming Reservation Details (for SpotHero) or My Parking Passes (for ParkWhiz)
    2. On that page it will prompt you to either adjust reservation details or cancel reservation
    3. Click Confirm

 


 

March 17, 2020

A letter from our CEO, John Schmid

Dear Parking Family,

I wanted to take a moment to let our partners and guests know that Propark Mobility is, like everyone else, taking great care to protect our team members, guests and clients across the country, with the rapidly changing COVID-19 situation.  

We are all in this together.  Propark will continue to do our part to combat COVID-19 in our communities, through our thoughtful action and our compassion for our clients and customers. 

To our guests, we realize that you might not need to park as much now, as you did before.  We just want to assure you that when you need Propark, we’ll be here for you.  We started out as a small, family-style company and as we’ve grown, you’ve all become part of our extended parking family.  We’ll be here for you when you need us.  We will again be parking for concerts and events, nights out on the town, and for vacations.  That day will come and we look forward to meeting all of your parking needs in the future.

In the interim, take care of your loved ones, take care of your neighbors and take care of each other.  And make time for an extra game of Monopoly with your family.    

As this unprecedented situation continues to unfold, we will keep our communication clear and provide continuous resources for our employees, in an effort to put some level of ease into uncertain times.

Be well.

Sincerely yours,

John Schmid

Chief Executive Officer