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Posts about Management Insights

Three Reasons to Choose a Command Center Over a Call Center

Three Reasons to Choose a Command Center Over a Call Center

In the world of parking, the terms “call center” and “command center” can often sound interchangeable. While both serve to provide remote customer support at cost-effective pricing, their offerings vastly differ and, ultimately, provide varying qualities of customer service. When deciding on the right fit for your parking operation, there are three main reasons to consider a command center over a call center. Read on to see how a reduction in payroll costs doesn’t have to mean a reduction in… Continue reading →

Three Ways Your Parking Provider Can Enhance Employee Retention in Healthcare

Three Ways Your Parking Provider Can Enhance Employee Retention in Healthcare

April 22, 2021

Employee retention in the healthcare industry has been an ongoing topic of conversation for years. But let’s face it: We still don’t know the key to solving this problem because there’s no one-size-fits-all solution. To reduce burnout, improve employee morale, and decrease turnover rates, no aspect of the employee experience can be overlooked. Considering that the 2021 Nursing Solutions, Inc. (NSI) Retention Report says the average hospital has turned over 89% of its workforce since 2015, there’s no time to… Continue reading →

What is a Parklet and How Can It Increase Revenue for Your Commercial Property?

What is a Parklet and How Can It Increase Revenue for Your Commercial Property?

April 9, 2021

When you envision your commercial property, do you think of your outdoor curbside space? While, perhaps, not the first image that comes to mind, there’s no denying it plays a role in the success of your business. Typically reserved for your patrons’ personal vehicles, curbside parking spaces often ensure easy access to your business or restaurant. However, the curb is being reimagined as an extension of these commercial properties, helping to increase business and drive revenue. These restructured curbside areas,… Continue reading →

Driving Confidence During Uncertain Times

Driving Confidence During Uncertain Times

February 12, 2021

The world was altered when COVID-19 emerged in 2020. When the United States declared a national emergency on March 13, every business, including Propark Mobility, had to adapt and pivot. While many industries came to a veritable standstill – parking and transportation included – healthcare saw an increase in activity. One such healthcare facility was Yale New Haven Health Services (YNHHS) in New Haven, Conn. As a longtime partner, Propark Mobility has proudly provided shuttle transportation services for YNHHS for… Continue reading →

Three Steps to Keep Your Parking Customers Safe During a Pandemic

Three Steps to Keep Your Parking Customers Safe During a Pandemic

February 12, 2021

As our country continues reopening during the COVID-19 pandemic, one question that persists for parking facility owners and property managers is: “How can I keep my parking customers safe during such an unprecedented time?” To aid in this effort, we’ve identified three main steps to take when making your parking assets COVID-safe. Educate and Empower Employees Once you review recommendations and guidelines from state and federal authorities and develop specific processes and protocols for your location, successfully implementing them is… Continue reading →

Creative Solutions to Parking Revenue Generation During a Pandemic

Creative Solutions to Parking Revenue Generation During a Pandemic

February 10, 2021

In the age of COVID-19, safety guidelines have forced industries to reimagine their services in order to generate revenue. From restaurants crafting to-go cocktails to retailers providing curbside pickup, creative problem solving is proving increasingly important. In the hospitality industry, new ideas have been needed as traditional revenue streams – room and meeting space rentals and food and beverage sales – have become less reliable. Here, we explain how a few key changes can turn your parking operation into one… Continue reading →

Three Ways to Reduce Your Hotel Parking Costs

Three Ways to Reduce Your Hotel Parking Costs

February 10, 2021

It’s no secret that the economic impact of COVID-19 has touched businesses of all sizes, from the smallest local stores to the biggest worldwide brands. Through our existing partnerships with hotels, Propark Mobility has seen the pandemic’s effect on the hospitality industry in particular, as its revenues, expense dynamics, and profitability so often reflect the global socioeconomic environment. Below, we outline three crucial areas to explore before making another financial decision for your company.   Three Cost Saving Opportunities Renegotiate… Continue reading →

A Personal Touch in a Contactless World

A Personal Touch in a Contactless World

February 5, 2021

In the past year, we have become accustomed to physical distance, masks, and bottles of hand sanitizer. With an enhanced focus on sterile environments, covered faces, and changed behaviors, Propark Mobility’s hospitality division has faced the question, “How can we help leave a lasting impression with our guests?” At La Cantera Resort & Spa in San Antonio, a simple handwritten note placed in each car by the Propark valet team recently made the difference. This unexpected finishing touch by our… Continue reading →

How to Enhance Service Scores in the Age of Social Distancing

How to Enhance Service Scores in the Age of Social Distancing

January 22, 2021

As the world has transitioned to social distancing, limited personal interaction, and increased self-service options, providing a personalized hospitality experience has become increasingly difficult. In this climate, how do you ensure guest satisfaction, great service scores, and loyal customers? From cleaning protocols and customer service to the latest technology, we cover the key factors that will set you and your vendors apart from the rest.   Instill Consumer Confidence with Prominent Safety Standards According to STR’s forecast, RevPAR is not… Continue reading →

YouTube Offices in San Bruno, CA

YouTube Offices in San Bruno, CA

July 1, 2020

Propark Mobility has been awarded the parking management contract for YouTube’s offices in San Bruno, California.  Through creative use of proprietary technology solutions, Propark provides comprehensive parking enforcement and curb management services, monitoring thousands of parking spaces across the YouTube campus.  The company’s nimble approach to service delivery allows Propark to cater to all types of special requests, and to manage the parking needs of various user groups when capacity is impacted due to special events, construction and other factors… Continue reading →