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Posts about Management Insights

How to Ensure Tenant Satisfaction with Touchless Technology in Your Parking Operation

How to Ensure Tenant Satisfaction with Touchless Technology in Your Parking Operation

While touchless technology was on the rise prior to the COVID-19 pandemic, it became indispensable amidst social distancing and increased safety protocols. For Class A office buildings facing the “Great Return,” this has resulted in new technological investments that reduce communal touchpoints and instill a sense of safety in tenants. Adapting to a new normal, selecting third-party vendors who can meet these higher standards has become vital. Because the first impression of your building typically begins in the parking garage,… Continue reading →

How Remote Parking Management Enhances Customer Service in a Contactless World

How Remote Parking Management Enhances Customer Service in a Contactless World

In the not-so-distant past, customer service was fairly straightforward: When questions or issues arose, your employees were onsite to provide answers or solutions, instantly clearing up any miscommunication on the spot. In your parking lots and garages, this meant having employees present to assist parkers and maintain equipment to keep operations running smoothly. Today, with enhanced safety precautions and the rise in contactless service, face-to-face interactions have dwindled, complicating direct customer service. This can lead to disgruntled parkers and malfunctioning… Continue reading →

How to Ensure Tenant Satisfaction with Touchless Technology in Your Parking Operation

How to Ensure Tenant Satisfaction with Touchless Technology in Your Parking Operation

While touchless technology was on the rise prior to the COVID-19 pandemic, it became indispensable amidst social distancing and increased safety protocols. For Class A office buildings facing the “Great Return,” this has resulted in new technological investments that reduce communal touchpoints and instill a sense of safety in tenants. Adapting to a new normal, selecting third-party vendors who can meet these higher standards has become vital. Because the first impression of your building typically begins in the parking garage,… Continue reading →

How Your Parking Provider Improves the Patient Experience

How Your Parking Provider Improves the Patient Experience

In the healthcare industry, the patient is at the center of everything you do, and their experience is a top priority. We recognize that the patient experience extends beyond the clinical appointments themselves; it encompasses every touchpoint of the healthcare journey, including parking. Because parking interactions bookend the patient’s visit, they can set the tone for their experience or conclude it on a positive note. As a result, it’s crucial that your parking provider effectively matches the level of service… Continue reading →

How Lease Audits Will Increase Your Revenue by an Average of 15-20%

How Lease Audits Will Increase Your Revenue by an Average of 15-20%

As property owners and managers, you’ve been faced with innumerable challenges throughout the pandemic and have swiftly adapted to meet each new need. From reevaluating HVAC systems to implementing renewed safety protocols, costly updates have reignited the search for potential areas for revenue generation. Lease audits can provide a low-risk, high-reward solution to this, but often require time that is rightfully monopolized by tenant safety measures. So, how can you do both? Read on for our top three tips.  … Continue reading →

Three Reasons to Choose a Command Center Over a Call Center

Three Reasons to Choose a Command Center Over a Call Center

In the world of parking, the terms “call center” and “command center” can often sound interchangeable. While both serve to provide remote customer support at cost-effective pricing, their offerings vastly differ and, ultimately, provide varying qualities of customer service. When deciding on the right fit for your parking operation, there are three main reasons to consider a command center over a call center. Read on to see how a reduction in payroll costs doesn’t have to mean a reduction in… Continue reading →

Three Ways Your Parking Provider Can Enhance Employee Retention in Healthcare

Three Ways Your Parking Provider Can Enhance Employee Retention in Healthcare

April 22, 2021

Employee retention in the healthcare industry has been an ongoing topic of conversation for years. But let’s face it: We still don’t know the key to solving this problem because there’s no one-size-fits-all solution. To reduce burnout, improve employee morale, and decrease turnover rates, no aspect of the employee experience can be overlooked. Considering that the 2021 Nursing Solutions, Inc. (NSI) Retention Report says the average hospital has turned over 89% of its workforce since 2015, there’s no time to… Continue reading →

What is a Parklet and How Can It Increase Revenue for Your Commercial Property?

What is a Parklet and How Can It Increase Revenue for Your Commercial Property?

April 9, 2021

When you envision your commercial property, do you think of your outdoor curbside space? While, perhaps, not the first image that comes to mind, there’s no denying it plays a role in the success of your business. Typically reserved for your patrons’ personal vehicles, curbside parking spaces often ensure easy access to your business or restaurant. However, the curb is being reimagined as an extension of these commercial properties, helping to increase business and drive revenue. These restructured curbside areas,… Continue reading →

Driving Confidence During Uncertain Times

Driving Confidence During Uncertain Times

February 12, 2021

The world was altered when COVID-19 emerged in 2020. When the United States declared a national emergency on March 13, every business, including Propark Mobility, had to adapt and pivot. While many industries came to a veritable standstill – parking and transportation included – healthcare saw an increase in activity. One such healthcare facility was Yale New Haven Health Services (YNHHS) in New Haven, Conn. As a longtime partner, Propark Mobility has proudly provided shuttle transportation services for YNHHS for… Continue reading →

Three Steps to Keep Your Parking Customers Safe During a Pandemic

Three Steps to Keep Your Parking Customers Safe During a Pandemic

February 12, 2021

As our country continues reopening during the COVID-19 pandemic, one question that persists for parking facility owners and property managers is: “How can I keep my parking customers safe during such an unprecedented time?” To aid in this effort, we’ve identified three main steps to take when making your parking assets COVID-safe. Educate and Empower Employees Once you review recommendations and guidelines from state and federal authorities and develop specific processes and protocols for your location, successfully implementing them is… Continue reading →