Although 2021 has marked a positive shift for the hospitality industry, occupancy rates for hotels are still hovering below pre-pandemic levels. One large contributing factor is the decrease in corporate travel, which typically makes up a significant amount of dependable revenue for hotels. While the rollout of vaccinations in the first quarter of 2021 helped boost hotel demand, most corporate travel policies remained constricted as companies did not want to take on the liability of increased travel. As a result, hotels in urban and… Continue reading →

While the hospitality industry was strongly impacted by the pandemic, it is starting to regain traction as it adjusts to meet the new expectations and needs of guests. With these changes to the tourism industry underway, it’s crucial for hotels to tailor their services to meet the needs of the post-pandemic guest.

As the world adjusts to a hybrid work model, your Class A office building is crucial to helping current tenants entice employees back to the office with a revitalized in-person experience. Cushman & Wakefield reports that, in the post-COVID era, the quality of office space is more important than ever. And, with many people equating modern properties with increased safety, updates to aspects of your Class A office building can contribute to the satisfaction of current tenants while also driving… Continue reading →

While touchless technology was on the rise prior to the COVID-19 pandemic, it became indispensable amidst social distancing and increased safety protocols. For Class A office buildings facing the “Great Return,” this has resulted in new technological investments that reduce communal touchpoints and instill a sense of safety in tenants. Adapting to a new normal, selecting third-party vendors who can meet these higher standards has become vital. Because the first impression of your building typically begins in the parking garage,… Continue reading →

In the not-so-distant past, customer service was fairly straightforward: When questions or issues arose, your employees were onsite to provide answers or solutions, instantly clearing up any miscommunication on the spot. In your parking lots and garages, this meant having employees present to assist parkers and maintain equipment to keep operations running smoothly. Today, with enhanced safety precautions and the rise in contactless service, face-to-face interactions have dwindled, complicating direct customer service. This can lead to disgruntled parkers and malfunctioning… Continue reading →

While touchless technology was on the rise prior to the COVID-19 pandemic, it became indispensable amidst social distancing and increased safety protocols. For Class A office buildings facing the “Great Return,” this has resulted in new technological investments that reduce communal touchpoints and instill a sense of safety in tenants. Adapting to a new normal, selecting third-party vendors who can meet these higher standards has become vital. Because the first impression of your building typically begins in the parking garage,… Continue reading →

In the healthcare industry, the patient is at the center of everything you do, and their experience is a top priority. We recognize that the patient experience extends beyond the clinical appointments themselves; it encompasses every touchpoint of the healthcare journey, including parking. Because parking interactions bookend the patient’s visit, they can set the tone for their experience or conclude it on a positive note. As a result, it’s crucial that your parking provider effectively matches the level of service… Continue reading →

As property owners and managers, you’ve been faced with innumerable challenges throughout the pandemic and have swiftly adapted to meet each new need. From reevaluating HVAC systems to implementing renewed safety protocols, costly updates have reignited the search for potential areas for revenue generation. Lease audits can provide a low-risk, high-reward solution to this, but often require time that is rightfully monopolized by tenant safety measures. So, how can you do both? Read on for our top three tips.  … Continue reading →

In the world of parking, the terms “call center” and “command center” can often sound interchangeable. While both serve to provide remote customer support at cost-effective pricing, their offerings vastly differ and, ultimately, provide varying qualities of customer service. When deciding on the right fit for your parking operation, there are three main reasons to consider a command center over a call center. Read on to see how a reduction in payroll costs doesn’t have to mean a reduction in… Continue reading →

Employee retention in the healthcare industry has been an ongoing topic of conversation for years. But let’s face it: We still don’t know the key to solving this problem because there’s no one-size-fits-all solution. To reduce burnout, improve employee morale, and decrease turnover rates, no aspect of the employee experience can be overlooked. Considering that the 2021 Nursing Solutions, Inc. (NSI) Retention Report says the average hospital has turned over 89% of its workforce since 2015, there’s no time to… Continue reading →